Terms and Conditions

CHAKO LAB ONLINE STORE TERMS AND CONDITIONS

Effective from: 21 August 2026

§ 1. General provisions

  1. These Terms and Conditions set out the rules for using the Chako Lab online store, available at:

https://chakolab.shop

in particular the rules for:

  • placing and processing orders;
  • concluding sales contracts;
  • making payments;
  • delivery of products;
  • withdrawal from the contract and returns;
  • submitting and handling complaints;
  • using the customer account;
  • using the newsletter;
  • using product availability notifications;
  • the provision of other services by electronic means.
  1. The Store is operated by:

BEAUTEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Prezydenta Gabriela Narutowicza 51/11
90-130 Łódź
Poland

NIP: 7252335784
REGON: 526482227
KRS: 0001060943

E-mail: contact@chakolab.shop
Tel.: +48 790 382 334

hereinafter referred to as the “Seller”.

  1. The Terms and Conditions are made available free of charge in the Store in a manner that allows them to be displayed, saved and reproduced.
  2. The Customer should read the Terms and Conditions before placing an order.
  3. Using the Store requires a device with internet access, an up-to-date web browser and, where functions requiring communication are used, an active e-mail address.
  4. Full use of certain Store functions may require JavaScript and the necessary cookies to be enabled.

§ 2. Definitions

For the purposes of these Terms and Conditions:

Store – the Chako Lab online store available at https://chakolab.shop.

Seller – BEAUTEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.

Customer – a natural person, legal person or organisational unit with the capacity to conclude a contract, who uses the Store or places an Order.

Consumer – a natural person performing a legal act with the Seller that is not directly related to their business or professional activity.

Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the content of that contract indicates that it is not of a professional nature for that person, in particular as follows from the subject of their business activity disclosed in the CEIDG register.

Product / Goods – a movable item offered for sale in the Store.

Order – a declaration by the Customer aimed at concluding a sales contract with the Seller for the selected Products.

Sales contract – a contract for the sale of a Product concluded remotely between the Customer and the Seller via the Store.

Account – a free electronic service enabling the Customer to use the customer account functions available in the Store.

Newsletter – a free electronic service consisting in sending the user information and content relating to Chako Lab, following prior sign-up and the granting of the required consents.

§ 3. Products and information available in the Store

  1. The Seller presents information about the Products in the Store, in particular their:
  • name;
  • description;
  • price;
  • variant;
  • colour, where applicable;
  • capacity or dimensions, where applicable;
  • materials or other material properties;
  • availability.
  1. Product photographs are intended to present their appearance as faithfully as possible.
  2. Product colours may differ slightly from those displayed on screen due to the individual settings of the user’s device.
  3. A difference resulting solely from screen settings does not affect the Customer’s statutory rights relating to the conformity of the Goods with the contract.
  4. Products are new unless expressly indicated otherwise for a given Product.
  5. Information about Product availability is presented in the Store. In exceptional cases, in particular where several people order the last available item at the same time, a discrepancy in stock levels may occur.
  6. If a paid Order cannot be fulfilled, the Seller will inform the Customer without delay and refund the payment received for the Product that cannot be delivered.

§ 4. Prices

  1. Product prices presented in the Store are given in Polish zloty (PLN).
  2. Prices are gross prices and include the taxes required by applicable law.
  3. The Product price does not include delivery costs, unless expressly indicated otherwise for a given Product or promotion.
  4. The total cost of the Order, including the price of the Products, delivery costs and any other charges due, is displayed to the Customer before the Order is placed with an obligation to pay.
  5. The Seller may change Product prices; a price change does not affect Orders placed before the change takes effect.
  6. The Seller may run promotions and discount campaigns and provide discount codes on the terms specified each time in the information relating to the given promotion.
  7. Where the Seller announces a reduction in the price of a Product, alongside the information about the reduced price it also provides information about the lowest price of that Product in force during the 30 days before the reduction was introduced, in accordance with applicable law.
  8. If a Product has been offered for sale for less than 30 days, the relevant provisions on how to present the lowest price before the reduction apply.

§ 5. Placing an Order

  1. Orders may be placed via the Store around the clock, subject to technical breaks necessary for the proper operation of the Store.
  2. In order to place an Order, the Customer:
  3. selects a Product and the appropriate variant, if the Product is available in several variants;
  4. adds the Product to the basket;
  5. proceeds to checkout;
  6. provides the data required to process the Order;
  7. selects an available delivery method;
  8. selects an available payment method;
  9. reviews the Order summary, including its total price;
  10. places the Order using a button clearly indicating that the Order entails an obligation to pay.
  11. The Customer is obliged to provide true, current and complete data necessary to process the Order.
  12. Before placing the Order, the Customer has the opportunity to check and correct the data entered.
  13. Placing an Order constitutes an offer to conclude a Sales contract.
  14. After placing the Order, the Customer receives confirmation of receipt of the Order at the e-mail address provided.
  15. The Sales contract is concluded when the Seller confirms acceptance of the Order for processing.
  16. Order confirmation is provided to the Customer by electronic means on a durable medium.
  17. If the Order cannot be processed, the Seller will inform the Customer and refund the payment received to the appropriate extent without delay.

§ 6. Payments

  1. Payments in the Store are handled via Shopify Payments and the payment methods made available and activated within that system.
  2. The payment methods currently available are presented to the Customer while placing the Order.
  3. Depending on the Store configuration, the following may in particular be available:
  • card payments;
  • mobile payments;
  • accelerated payment methods;
  • other methods made available within Shopify Payments.
  1. The Customer is obliged to make payment in accordance with the instructions displayed while placing the Order.
  2. Payment processing may be subject to additional rules of the provider of the given payment method.
  3. The Seller does not store the Customer’s full payment card details.
  4. If the payment is not authorised, the Order may not be accepted for processing.

§ 7. Delivery

  1. Orders are delivered via InPost.
  2. Depending on the options currently available, the Customer may in particular use:
  • InPost Paczkomat®;
  • InPost Courier.
  1. The available methods and the delivery cost are displayed while placing the Order, before payment.
  2. If delivery to an InPost Paczkomat is selected, the Customer may be asked to indicate a specific Paczkomat after paying for the Order, on the Order confirmation page.
  3. The Customer should indicate the correct Paczkomat required to complete the delivery.
  4. If the Customer does not indicate a Paczkomat, the Seller or the system handling the delivery may contact the Customer in order to obtain the information necessary for shipment.
  5. Orders are prepared for shipment as standard within 1–2 business days from:
  • confirmation of payment, and
  • receipt of all data necessary to complete the delivery, including the choice of Paczkomat, if required.
  1. If a different processing time applies to a specific Product, this information will be indicated with the Product or while placing the Order.
  2. Once the parcel has been dispatched, the Customer will receive information enabling them to track it, if the given delivery method provides such functionality.
  3. Delivery is carried out within the territory of Poland and to other locations indicated as available in the Store.
  4. The Seller undertakes to deliver the Goods without undue delay, in accordance with the time limit indicated when placing the Order and with applicable law.
  5. Detailed information about delivery is also available in the “Delivery” section of the Store.

§ 8. Right of withdrawal from the contract

  1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from a Sales contract concluded remotely within 14 days without giving any reason.
  2. In the case of a Sales contract for a single item of Goods, the 14-day period begins on the day on which the Consumer, or a third party indicated by them other than the carrier, takes possession of the Goods.
  3. If a single Order covers several Goods delivered separately, in batches or in parts, the period begins upon taking possession of the last item of Goods, batch or part.
  4. To exercise the right of withdrawal, the Seller must be informed of the decision by means of an unambiguous statement.
  5. The statement may be sent:

by e-mail: contact@chakolab.shop

or by post to the address:

BEAUTEX Sp. z o.o.
ul. Prezydenta Gabriela Narutowicza 51/11
90-130 Łódź
Poland

  1. The Consumer may use the form set out in Annex 1 to these Terms and Conditions, however use of the form is not obligatory.
  2. To meet the deadline, it is sufficient to send the statement of withdrawal before the 14-day period expires.

§ 9. Returning the Goods after withdrawal from the contract

  1. After withdrawing from the contract, the Consumer should return the Goods without delay and no later than 14 days from the day on which the Seller was informed of the withdrawal.
  2. The Goods should be sent back to the address:

BEAUTEX Sp. z o.o.
ul. Prezydenta Gabriela Narutowicza 51/11
90-130 Łódź
Poland

  1. To meet the deadline, it is sufficient to send the Goods before the 14-day period expires.
  2. The direct cost of return shipping is borne by the Customer.
  3. The Seller does not accept return parcels sent cash on delivery.
  4. The Consumer may inspect the Goods to the extent necessary to establish their nature, characteristics and functioning.
  5. The Consumer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
  6. Where possible, the Goods should be returned complete, together with the components and accessories received with them.
  7. The absence of the original packaging does not in itself deprive the Consumer of the right to withdraw from the contract.

§ 10. Refund of payments

  1. In the event of effective withdrawal from the entire Sales contract, the Seller will refund the Consumer all payments received from them, including the cost of the original delivery of the Goods up to the cost of the cheapest standard delivery method offered by the Store.
  2. If the Consumer chose a delivery method more expensive than the cheapest standard method offered by the Seller, the Seller is not obliged to refund the additional costs resulting from that choice.
  3. The refund will be made without delay and no later than 14 days from the day on which the Seller received the statement of withdrawal from the contract.
  4. The Seller may withhold the refund until:
  • the returned Goods are received, or
  • the Consumer provides proof of having sent them back,

whichever occurs first.

  1. The refund is made using the same payment method that the Customer used for the original transaction, unless the Customer expressly agrees to another solution.
  2. The Consumer bears no charges for a standard refund made by the Seller.

§ 11. Exclusions from the right of withdrawal

  1. The right of withdrawal from the contract does not apply in the cases provided for by applicable law.
  2. In particular, this right does not apply to a contract for Goods that are not prefabricated, produced to the Consumer’s specification or serving to satisfy their individualised needs.
  3. If a specific Product is covered by a statutory exclusion of the right of withdrawal, the Customer will be informed of this before placing the Order.

§ 12. Complaints – non-conformity of the Goods with the contract

  1. The Seller is obliged to deliver Goods to the Consumer that conform with the contract.
  2. The Seller is liable to the Consumer for any lack of conformity of the Goods with the contract existing at the time of delivery and revealed within 2 years from the day the Goods were delivered, unless the shelf life of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer.
  3. The Goods conform with the contract if, in particular, their:
  • description;
  • type;
  • quantity;
  • quality;
  • completeness;
  • functionality

comply with the terms of the contract and the Consumer’s reasonable expectations arising from the nature of the Goods and the information provided.

  1. If the Goods do not conform with the contract, the Consumer may request:
  • repair of the Goods, or
  • replacement of the Goods.
  1. The Seller may provide replacement instead of repair, or repair instead of replacement, if the method chosen by the Consumer:
  • is impossible to perform, or
  • would entail excessive costs for the Seller.
  1. If both repair and replacement are impossible or would entail excessive costs, the Seller may refuse to bring the Goods into conformity with the contract.
  2. Repair or replacement takes place:
  • within a reasonable time;
  • without excessive inconvenience to the Consumer;
  • at the Seller’s expense.
  1. The Consumer may submit a statement requesting a price reduction or – in the cases provided for by law – withdraw from the contract, in particular where:
  • the Seller has refused to bring the Goods into conformity with the contract;
  • the Seller has failed to bring the Goods into conformity with the contract;
  • the lack of conformity persists despite an attempt to remedy it;
  • the lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract without first requesting repair or replacement;
  • it is clear from the Seller’s statement or from the circumstances that the Goods will not be brought into conformity with the contract within a reasonable time or without excessive inconvenience.
  1. The Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant.
  2. Costs relating to a justified complaint, including the costs of collection, transport, repair or replacement of the Goods, are borne by the Seller in accordance with applicable law.

§ 13. Submitting complaints

  1. A complaint may be submitted in particular:

by e-mail: contact@chakolab.shop

or in writing to the address:

BEAUTEX Sp. z o.o.
ul. Prezydenta Gabriela Narutowicza 51/11
90-130 Łódź
Poland

  1. In order to streamline the complaint process, it is recommended to provide:
  • first name and surname;
  • the Order number;
  • contact details;
  • information about which Product the complaint concerns;
  • a description of the non-conformity identified;
  • the Customer’s request.
  1. Providing the above information is not a condition for effectively submitting a complaint, if it can be examined on the basis of the other data provided.
  2. The Seller does not make acceptance of a complaint conditional on presenting a fiscal receipt.
  3. The Seller will respond to the Consumer’s complaint within 14 days of receiving it.
  4. The response will be provided on a durable medium, in particular to the e-mail address indicated by the Customer.
  5. Failure by the Seller to respond within the statutory time limit produces the effects specified in applicable law.
  6. The above rules on the non-conformity of the Goods with the contract apply accordingly to an Entrepreneur with consumer rights, to the extent resulting from applicable law.
  7. If a Product is covered by an additional guarantee, its terms will be presented to the Customer separately. A guarantee does not limit the Consumer’s statutory rights against the Seller.

§ 14. Customer account

  1. The Store makes it possible to create a free customer Account.
  2. Creating an Account is not required in order to use the Store, unless expressly indicated otherwise for a specific functionality.
  3. The contract for the provision of the Account service is concluded once the Account has been successfully created.
  4. The Account may in particular enable:
  • access to information relating to Orders;
  • viewing Order history;
  • use of other functions made available by Shopify or the Store.
  1. The Customer is obliged to provide true and current data.
  2. The Customer may not use the Account:
  • in a manner contrary to law;
  • in order to infringe the rights of third parties;
  • in a manner that disrupts the operation of the Store;
  • to transmit unlawful content.
  1. The contract for maintaining the Account is concluded for an indefinite period.
  2. The Customer may cancel the Account at any time, without giving any reason and without additional charges, using the available Account functions or by contacting the Seller at:

contact@chakolab.shop

  1. Deleting the Account does not result in the deletion of data that the Seller is obliged or entitled to continue storing in connection with previous Orders or obligations arising from the law.

§ 15. Newsletter

  1. The Customer may voluntarily sign up for the Chako Lab newsletter.
  2. The newsletter is a free service.
  3. Signing up for the newsletter is not a condition for making a purchase, creating an Account or using the basic functions of the Store.
  4. The contract for the provision of the Newsletter service is concluded once the newsletter sign-up has been completed successfully.
  5. The newsletter may contain in particular:
  • information about new Products;
  • information about Chako Lab collections;
  • promotions and offers;
  • information about Products becoming available again;
  • marketing and commercial content.
  1. Marketing content is sent only after obtaining the consents required by applicable law.
  2. The Customer may unsubscribe from the newsletter at any time:
  • by clicking the unsubscribe link in the e-mail message, or
  • by contacting the Seller at contact@chakolab.shop.
  1. Unsubscribing from the newsletter is free of charge.

§ 16. Product availability notifications

  1. The Store may make it possible to use the “Notify me when the product is available” function.
  2. The service is free of charge.
  3. In order to use the service, the Customer provides the required contact details, in particular an e-mail address.
  4. The data provided through this function is used in order to send information about the indicated Product becoming available again.
  5. Signing up for a Product availability notification does not mean automatic sign-up for the newsletter.
  6. Sending a notification does not constitute a reservation of the Product or a guarantee of its availability when the Customer subsequently visits the Store.
  7. The Customer may cancel the service before the notification is sent by contacting the Seller at:

contact@chakolab.shop

§ 17. Services provided by electronic means

  1. The Seller provides by electronic means in particular the following services:
  • enabling use of the Store;
  • the customer Account;
  • the Newsletter;
  • the forms available in the Store;
  • Product availability notifications.
  1. These services are free of charge, unless expressly indicated otherwise before a given service is used.
  2. Users are prohibited from supplying content of an unlawful nature.
  3. The user should use the Store in accordance with:
  • the law;
  • good practice;
  • these Terms and Conditions;
  • the intended purpose of the Store’s functionalities.
  1. The user may stop using a free electronic service at any time, on the terms described for the given service.
  2. The Consumer has the rights arising from the applicable provisions on contracts concluded remotely.
  3. Complaints concerning the operation of electronic services may be submitted to:

contact@chakolab.shop

  1. It is recommended to describe the problem in a way that enables it to be identified and resolved.
  2. The Seller examines a complaint concerning an electronic service without delay and no later than within 14 days.

§ 18. Personal data and privacy

  1. The controller of personal data processed in connection with operating the Store is:

BEAUTEX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.

  1. Detailed information concerning:
  • the processing of personal data;
  • the legal bases for processing;
  • data recipients;
  • retention periods;
  • the rights of data subjects;
  • cookies;
  • the technology providers used

can be found in the Privacy Policy available in the Store.

  1. The Store uses the Shopify platform.
  2. Payments are handled via Shopify Payments.
  3. Detailed rules on cookies and similar technologies are set out in the Privacy Policy and in the privacy settings available in the Store.

§ 19. Out-of-court dispute resolution

  1. The Consumer may use out-of-court methods of handling complaints and pursuing claims.
  2. In particular, the Consumer may seek assistance from:
  • the competent municipal or district consumer ombudsman (rzecznik konsumentów);
  • the Trade Inspection Authority (Inspekcja Handlowa);
  • consumer organisations;
  • the competent entity authorised to resolve consumer disputes out of court.
  1. Information on the out-of-court resolution of consumer disputes is available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów), in particular in the section devoted to the amicable resolution of disputes.
  2. Use of an out-of-court dispute resolution method is voluntary, unless applicable law provides otherwise.

§ 20. Customers who are entrepreneurs

  1. The provisions of these Terms and Conditions concerning Consumers apply to Entrepreneurs with consumer rights only to the extent resulting from applicable law.
  2. In relation to Customers who are entrepreneurs and who are not Entrepreneurs with consumer rights, statutory consumer rights do not apply.
  3. To the extent permitted by law, the Seller’s liability under the statutory warranty towards a Customer who is an entrepreneur and who is not an Entrepreneur with consumer rights is excluded.

§ 21. Intellectual property

  1. The content available in the Store, in particular:
  • the Chako Lab name and marks;
  • photographs;
  • graphics;
  • texts;
  • descriptions;
  • advertising materials;
  • the graphic layout of the Store

may be subject to the intellectual property rights of the Seller or other authorised entities.

  1. Use of these materials beyond ordinary use of the Store requires an appropriate legal basis or the consent of the authorised entity.
  2. This provision does not limit users’ rights arising from mandatory provisions of law.

§ 22. Amendments to the Terms and Conditions

  1. The Seller may amend these Terms and Conditions in particular in the event of:
  • a change in the law;
  • a change in the Seller’s details;
  • a change in the way the Store operates;
  • the implementation of new functionalities;
  • a change in payment methods;
  • a change in delivery methods;
  • a change of technology providers;
  • the need to ensure the security of the Store.
  1. An amendment to these Terms and Conditions does not affect Sales contracts concluded before the amendment takes effect. The version of the Terms and Conditions in force at the time the Order was placed applies to such contracts.
  2. In the case of changes concerning electronic services provided on a continuous basis, users will be informed of the changes in good time, where required by law or by the nature of the given service.
  3. If a user does not accept changes concerning a service provided for an indefinite period, they may cancel that service at no additional cost.
  4. The current version of the Terms and Conditions is always available in the Store.

§ 23. Final provisions

  1. These Terms and Conditions are governed by Polish law.
  2. The choice of Polish law does not deprive the Consumer of the protection afforded to them under mandatory provisions of law that would apply regardless of that choice of law.
  3. Matters not covered by these Terms and Conditions are governed by applicable law, in particular:
  • the Civil Code (Kodeks cywilny);
  • the Act of 30 May 2014 on Consumer Rights;
  • the Act of 18 July 2002 on the Provision of Services by Electronic Means;
  • the provisions on informing about the prices of goods and services;
  • the provisions on the protection of personal data;
  • the Electronic Communications Law (Prawo komunikacji elektronicznej).
  1. No provision of these Terms and Conditions is intended to exclude or limit the Consumer’s rights arising from mandatory provisions of law.
  2. If any provision of these Terms and Conditions proves to be invalid or ineffective, this does not affect the validity of the remaining provisions, unless the law provides otherwise.
  3. Disputes will be settled by the court having jurisdiction in accordance with applicable law.
  4. These Terms and Conditions are in force from 21 August 2026.