Product Care

To keep your Chako Lab bottles and thermal mugs looking and working like new for years, follow a few simple rules.

Washing and cleaning

• Wash by hand with warm water and a mild detergent.
• Use soft sponges or cloths — abrasives can damage the coating and the insulation layer.
• Dry the product thoroughly after washing, especially lids and seals — this prevents trapped moisture and odours.

Straws and lids

Rinse straws, removable parts and lids regularly — this keeps drink residue and bacteria from building up.

Storage

Store products dry, away from direct sunlight and heat sources — colour, shape and insulation will last longer.

What to avoid

• Do not use chlorine, bleach or aggressive chemicals — they damage the coating and insulation.
• Do not microwave.
• Do not put in the dishwasher — parts can deform and the protective layer can get damaged.
• Do not pour boiling water into bottles with a straw. Drinks hotter than 49 °C can scald when drunk through a straw.

Important

Damage caused by not following these recommendations is not a manufacturing defect and is not covered by the return and exchange policy.